Appointment & Cancellation Policy

Last updated: [September 1st, 2026]

This policy covers verification visits and any other appointments booked with FIXX Wellness through our online scheduling platform.

1. Booking

Appointments are scheduled online at fixx.janeapp.com. You will receive a confirmation email or text with your appointment date, time, and any preparation instructions.

2. Rescheduling

You may reschedule your appointment at no charge if you provide at least 24 hours' notice before your scheduled appointment time. To reschedule contact us at support@fixxwellness.com / call 305-397-8974.

3. Cancellations

Appointments cancelled with at least 24 hours' notice are eligible for a full refund of any deposit paid, or may be rebooked at no charge. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of $25 .

4. No-Shows

If you do not attend your scheduled appointment and do not notify us in advance, this is considered a no-show. No-shows [are subject to a fee of $50 and require a new deposit to rebook. Repeated no-shows may affect your ability to book future appointments.

5. Late Arrivals

Please arrive on time for your appointment. Arrivals more than 15 minutes late may need to be rescheduled and treated as a late cancellation, at the provider's discretion, to avoid delaying other patients.

6. Provider-Initiated Changes

If FIXX or your provider needs to reschedule your appointment, we will notify you as soon as possible and offer the next available appointment time at no additional cost to you.

7. Telehealth vs. In-Person Visits

Verification visits may be conducted via telehealth or in person at our South Miami location, depending on your state of residence and product type. You will need a stable internet connection and a private space and a valid photo ID for your visit.

8. Refunds

Refunds issued under this policy are processed to your original payment method within 5 business days. This policy works together with our Product Eligibility & Clinical Approval Policy, which governs refunds related to a provider declining to approve a product.